Problem
01.
Messages that come in outside office hours sit unanswered until the next day.
1
02.
A single busy period such as a launch, a promotion, or an event is enough to overwhelm your team's inbox.
2
03.
Customer details shared in chat get lost instead of landing in your CRM, and agents spend their time on repetitive questions instead of the issues that actually need a person.
3
01.
A customer messages your WhatsApp number with a question, order, or request.
The bot greets them and either follows a guided menu or understands their question directly, using AI.
03.
Routine queries (balances, order status, bookings, FAQs) are resolved instantly; no human needed.
04.
Anything more complex is hand-delivered to your team, with the full conversation history attached, so nothing gets repeated or lost.
Features
Answers customers instantly, day or night, with no added headcount
Hands off to a human agent seamlessly, with full context carried over
Connects to your existing WhatsApp number, ready to launch in weeks
Connects to your existing WhatsApp number, ready to launch in weeks
Understands natural, open-ended questions, not just fixed menus
Backed by DLP's Meta Business Partner status, so approval isn't a bottleneck
DLP's flagship deployment for Melcom is the reference case behind this product. A live, production chatbot handling real customer volume for one of Ghana's largest retailers. The platform is built to resolve more than 70% of conversations without a human agent, and to go live in 2–6 weeks depending on complexity.
Pricing
Implementation from GHS 3,000 for a basic scripted bot (2–4 weeks) up to GHS 15,000+ for an advanced AI and CRM-integrated build (4–6 weeks), plus a monthly plan starting at GHS 500/month for hosting and up to 5,000 messages. Higher-volume plans (Growth, Business, Enterprise) scale with message volume and features.
How long does it take to get a chatbot live?
Do I need my own developers to build or update the bot?
What happens if the bot can't answer a customer's question?
Can the bot connect to our CRM or other business systems?
Does this affect our WhatsApp Business approval?
