Terms of Service

1. About DLP Africa

DLP Africa is a digital communication technology company providing business communication, customer engagement, messaging, automation, and support solutions.

Our services may include, but are not limited to:

• Bulk SMS

• WhatsApp Chatbot solutions

• USSD solutions

• Customer Relationship Management solutions

• Call centre solutions

• IVR and Digital Receptionist services

• SIP trunking and voice communication services

• Business messaging and customer engagement tools

DLP Africa may also operate or support related platforms, products, or brands used to deliver these services.

2. Use of Our Website

You may use our website to:

• Learn about our products and services

• Request information

• Contact our team

• Submit inquiries

• Request demos or quotations

• Access product-related information

You agree not to misuse the website or attempt to interfere with its proper operation.

You must not:

• Use the website for illegal activities

• Attempt to gain unauthorised access to our systems

• Submit false or misleading information

• Copy or misuse website content without permission

• Upload harmful files, malware, or malicious code

• Use our forms or contact channels for spam or abuse

3. Service Requests and Enquiries

When you submit a form, contact request, WhatsApp message, email, or phone inquiry, you agree that DLP Africa may contact you about your request.

Submitting an inquiry does not automatically create a contract between you and DLP Africa. A service agreement, proposal, quotation, invoice, or formal approval may be required before services are provided.

4. Business Communication Services

DLP Africa provides communication tools that help businesses engage with their customers. Customers using our services are responsible for ensuring that their own communication activities comply with applicable laws, regulations, industry standards, and consent requirements.

Users of our messaging services should only contact recipients where they have a lawful basis, permission, or an existing business relationship that allows such communication.

DLP Africa does not support the use of its services for:

• Fraud

• Scams

• Phishing

• Impersonation

• Spam

• Harassment

• Illegal promotions

• Misleading communication

• Unauthorised use of customer data

We reserve the right to suspend or terminate access to services where misuse is suspected.

5. Account Registration

Some services may require account creation or onboarding. Where an account is created, you are responsible for:

• Providing accurate information

• Keeping login credentials secure

• Ensuring authorised use of the account

• Notifying us of suspected unauthorised access

• Complying with service-specific requirements

DLP Africa may request business verification, documentation, or additional information before activating certain services.

6. Pricing, Quotations, and Payments

Prices for our services may vary depending on the product, package, usage volume, technical requirements, integrations, and agreed service terms.

Where applicable, prices may be provided through:

• Formal quotations

• Proposals

• Invoices

• Service agreements

• Published pricing pages

• Direct communication with our team

Payments must be made according to the terms stated in the relevant invoice, proposal, or agreement.

DLP Africa reserves the right to suspend or limit services where payment is overdue, subject to the applicable agreement.

7. Service Availability

We aim to provide reliable services, but we do not guarantee that all services will be uninterrupted, error-free, or available at all times.

Service availability may be affected by:

• Internet connectivity

• Telecom network issues

• Third-party provider downtime

• Scheduled maintenance

• Technical faults

• Regulatory requirements

• Force majeure events beyond our control

Where possible, DLP Africa will take reasonable steps to restore affected services and communicate relevant updates.

8. Third-Party Platforms and Providers

Some DLP Africa services may rely on third-party platforms, telecom operators, cloud providers, payment providers, messaging platforms, or other technology partners.

These may include services such as:

• Telecom networks

• WhatsApp or Meta-related platforms

• SMS aggregators

• Cloud hosting platforms

• Payment processors

• Analytics tools

• CRM or integration tools

DLP Africa is not responsible for outages, policy changes, delays, restrictions, or technical failures caused by third-party providers outside our control.

9. Customer Responsibilities

Customers using DLP Africa services are responsible for:

• Providing accurate information

• Using services lawfully

• Maintaining proper customer consent where required

• Keeping account credentials secure

• Ensuring message content is lawful and appropriate

• Paying agreed fees on time

• Following applicable service guidelines

• Avoiding abusive, fraudulent, or misleading communication

10. Intellectual Property

All website content, branding, logos, product names, designs, text, graphics, software, documentation, and related materials are owned by or licensed to DLP Africa unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our intellectual property without written permission.

11. Acceptable Use

You agree not to use DLP Africa services to send, support, or promote content that is:

• Illegal

• Fraudulent

• Misleading

• Abusive

• Threatening

• Discriminatory

• Sexually exploitative

• Harmful to minors

• Infringing on intellectual property rights

• Designed to collect personal data unlawfully

• Related to phishing, impersonation, or scams

We may investigate, restrict, suspend, or terminate services where there is suspected misuse.

12. Limitation of Liability

To the extent permitted by law, DLP Africa will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or services.

This may include, but is not limited to:

• Loss of profits

• Loss of business opportunity

• Loss of data

• Service interruption

• Third-party network failure

• Delayed message delivery

• Customer misuse of services

Nothing in these Terms excludes liability where it cannot legally be excluded.

13. No Guarantee of Results

DLP Africa provides communication and customer engagement tools. We do not guarantee specific business results, sales, revenue, customer acquisition, or campaign performance.

Results may depend on several factors, including customer strategy, audience quality, message content, timing, market conditions, and proper use of the service.

14. Suspension or Termination

DLP Africa may suspend or terminate access to services if:

• Payment is overdue

• Required documentation is not provided

• The service is misused

• There is suspected fraud or abuse

• The customer breaches these Terms

• Continued service creates legal, technical, or reputational risk

• A regulator, telecom operator, or third-party provider requires restriction

Where appropriate, we may provide notice before suspension or termination.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of our website or services after updates means you accept the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of Ghana, unless otherwise stated in a separate written agreement.

17. Contact Us

For questions about these terms, please contact us:

DLP Africa
3 Golden St, Tse Addo, Accra 
Email: sales@dlp.africa
Phone: +233 302 208 046 / +233 242 436 889
Website: https://dlp.africa/